Effective Date: March 23, 2026
1. Introduction
ABEG EMS Pro ("we," "our," or "us") operates a smart emergency medical dispatch and logistics platform designed to connect users with emergency medical services, ambulance providers, and healthcare facilities.
We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.
2. Information We Collect
2.1 Personal Information
We may collect the following:
- Full name
- Phone number
- Email address
- Residential or pickup location
- Emergency contact details
2.2 Health & Emergency Data
Due to the nature of our services, we may collect:
- Medical conditions (if provided)
- Emergency details (injury, symptoms, incident type)
- Hospital preferences
2.3 Location Data
- Real-time GPS location for dispatch and routing
- Historical trip/location data (for service optimization)
2.4 Device & Usage Data
- IP address
- Device type and operating system
- App usage behavior
- Log data and timestamps
3. How We Use Your Information
We use collected data to:
- Dispatch ambulances and emergency responders efficiently
- Share critical information with healthcare providers
- Provide real-time tracking and updates
- Improve platform performance and reliability
- Communicate with you regarding requests, updates, or support
- Ensure safety, fraud prevention, and compliance
4. Sharing of Information
We may share your data with:
4.1 Emergency Service Providers
- Ambulance operators
- Hospitals and clinics
- First responders
4.2 Technology & Infrastructure Partners
- Cloud storage providers
- Analytics services
4.3 Legal Authorities
When required to:
- Comply with applicable laws
- Respond to legal requests
- Protect user safety
We do not sell your personal data to third parties.
5. Data Security
We implement appropriate technical and organizational measures, including:
- Data encryption (in transit and at rest)
- Secure servers and access controls
- Authentication protocols
However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your data only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent (where applicable)
To exercise these rights, contact us at: info@abegems.com
You can also request account deletion directly through our platform.
8. Location & Emergency Use Disclaimer
By using ABEG EMS Pro, you consent to:
- Real-time location tracking during emergencies
- Sharing critical data with responders
This is essential for delivering life-saving services.
9. Children's Privacy
Our platform is not intended for individuals under 18. We do not knowingly collect data from children without parental consent.
10. Third-Party Links
Our platform may contain links to third-party services. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be communicated via:
- App notifications
- Website updates
12. Contact Us
For questions or concerns: